Refund policy
We accept returns within 30 days of delivery.
Please verify all dimensions, sizes, thicknesses, and lengths before placing your order. Many of our products are cut to size or custom processed per customer selection.
We do not accept returns or exchanges for items ordered in the wrong size, length, thickness, or dimensions due to customer ordering error.
All measurements listed are in inches unless otherwise stated.
If you have any questions before ordering, please contact us and we will be happy to help verify the correct size for your application.
To be eligible for a return:
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Items must be unused and in original condition
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Items must be returned in the same condition received
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Proof of purchase (order number) is required
Return Shipping
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The buyer is responsible for return shipping costs.
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Original shipping charges are non-refundable unless the item was defective or incorrect.
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We recommend using a trackable shipping method for returns.
Custom Cut & Made-To-Order Items
Custom cut materials, special-order items, and made-to-order products are non-returnable and non-refundable unless defective or incorrectly supplied.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide your order number
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Include clear photos of the item and packaging
We will review and provide a resolution.
Refund Processing
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Please allow 3–5 business days for processing
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Financial institutions may take additional time to post the refund
How to Start a Return
To initiate a return, contact:
Please include your order number in all correspondence.