How do I check my order status?
Once your order ships, you will receive a tracking number via email. You may also log into your account to view order details and tracking information.
My package shows delivered, but I did not receive it.
Please check with household members, neighbors, or your local delivery carrier first.
If your package is still missing, contact us within 48 hours of the delivery confirmation so we can assist you.
My item arrived damaged.
Please email us within 48 hours of delivery and include:
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Your order number
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Clear photos of the damaged product
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Photos of the packaging
This helps us process replacements or claims quickly.
How long does processing take?
Orders are processed within 1–5 business days (excluding weekends and holidays).
How do I contact support?
Email: support@jwmmetalsupply.com
Phone: +1 (785) 769-6182
Please include your order number when contacting us so we can assist you quickly.
